Suicca Comprehensive Privacy Policy
Last Updated: 1/1/2025
1. Introduction
Suicca (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website (suicca.com), services, SMS/MMS communications, and email systems.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
A. Personal Information
We may collect the following data when you engage with Suicca:
Contact Details: Name, email address, phone number, mailing address.
Account Information: Username, password, purchase history, preferences.
Payment Data: Credit/debit card details (processed securely via PCI-compliant providers; we do not store full card numbers).
Communications: Records of emails, SMS/MMS messages, and customer service interactions.
B. Automated Collection
Device & Usage Data: IP address, browser type, operating system, pages visited, timestamps, clickstream data.
Cookies & Tracking: We use cookies (essential, functional, and analytics) to improve user experience. You can manage preferences via browser settings.
C. SMS/MMS-Specific Data
Opt-in/opt-out records, message content, delivery logs, carrier information, and reply patterns.
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3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide services (appointments, orders) | Contractual necessity |
| Send transactional SMS/MMS (confirmations, alerts) | Legitimate interest |
| Deliver marketing communications (with consent) | Consent |
| Improve website functionality | Legitimate interest |
| Prevent fraud & enhance security | Legal obligation |
| Comply with legal requests | Legal compliance |
We do not sell, trade, rent, or monetize your personal data.
4. SMS/MMS & Email Practices
A. Consent Management
Explicit Opt-In Required:
Website: Checkbox with clear language (e.g., “I agree to receive promotional texts”).
Text-to-Join: Users text a keyword (e.g., “START”) to our short code +1 786-882-6759.
In-Person: Signed forms disclosing message frequency and terms.
Opt-Out Options:SMS/MMS: Reply STOP (all campaigns), HELP for support.
Email: Unsubscribe link in every message.
Requests via info@suicca.com are honored within 10 business days.
B. Message Types & Frequency
Transactional: Sent as needed (e.g., “Your Suicca appointment is confirmed for [date]”).
Promotional: Limited to 4 messages/month (e.g., “Lem here! Enjoy 20% off—use code SMS20”).
5. Data Sharing & Third Parties
We share information only under these circumstances:
Service Providers: SMS platforms (e.g., GoHighLevel), payment processors, and IT vendors bound by strict confidentiality agreements.
Legal Compliance: If required by law (e.g., subpoenas, fraud investigations).
Business Transfers: In mergers/acquisitions (with notice).
No third-party advertising or data brokering.
6. Data Security & Retention
A. Protection Measures
Encryption: TLS for data transmission, AES-256 for stored data.
Access Controls: Role-based permissions for employees.
Audits: Regular security assessments.
B. Retention Period
Active Users: Retained while your account is active.
Inactive Users: Deleted after 3 years of inactivity.
Opt-Outs: Immediately removed from marketing lists (transactional messages continue).
7. Your Rights
You may:
✅ Access your data via account settings or written request.
✅ Correct inaccuracies.
✅ Request deletion (where permissible by law).
✅ Withdraw consent (for marketing).
✅ Lodge complaints with regulatory authorities.
Contact: info@suicca.com or call +1 786-882-6759.
8. Policy Updates
We will notify users of material changes via email or SMS. Continued use constitutes acceptance.
9. Jurisdiction-Specific Disclosures
California (CCPA): California residents may request data disclosure (up to twice yearly).
EU/UK (GDPR): Data processed under lawful bases (e.g., consent, contract). Contact our EU representative.
Contact Information:
Suicca Agency
Email: info@suicca.com